Shipping & Returns
You may return new, unopened items within 30 days of delivery for a full refund. Items marked as NOS (New-Old Stock) are not returnable. Decals are not returnable. Anything purchased in our BLEMISH/SCRATCH/DENT section is not returnable.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Anything you return to us will be sent out to another customer as new - therefore, if you tried to install it, you mangled the packaging, or are incapable of safely packaging and shipping an item, please don't ask to return something. Nearly 100% of returns can be avoided by reading the description and MEASURING before you order. Measure first, order once.
NOTE: If we sent you the wrong item, that isn't a return - if this happens, Contact Us immediately and we'll make it right.
All products shown on our website are in stock and ready to ship. We always ship in less than 24 hours. If your order will be delayed for any reason, we will e-mail you right away.
We ship 7 days a week and have pickups 6 days a week, therefore keep in mind changing an order is not always possible. If you discover you need to make a change, be sure to Contact Us immediately.
We do not offer any shipping services that provide a guaranteed delivery date. Any delivery dates provided on our website or with tracking information are ESTIMATES.
We do not offer NEXT DAY AIR or any other OVERNIGHT shipping options - we have 10 years worth of reasons why. We do however ship ALL orders in less than 24 hours.
If you choose FREE SHIPPING, we reserve the right to choose the shipping method that offers the best value. We use USPS First Class Mail, USPS Priority Mail, and FedEx Ground service in the U.S. For International shipments we use various carriers, however small shipments will usually be delivered by your local postal service.
Porkchop BMX sells parts. We do not sell complete bikes. We are not a bicycle shop. We do not do part installation or repairs. While we are happy to answer SPECIFIC installation questions, we do not provide step-by-step instructions. If you need step-by-step instructions, you need to swallow your pride and visit your local bike shop and pay a professional. There is a reason bicycle mechanics and dentists exist. Not everything is Do-It-Yourself.
Bicycle parts installation can literally be a life/death proposition and Porkchop BMX is not responsible for injury or death caused by improper installation.
U.S. Sales Tax
In June 2018, the U.S. Supreme Court handed down a decision in the case South Dakota vs. Wayfair which completely changes sales tax rules for online sales. As of April 1st, 2019, most states now have rules in effect for collecting sales tax regardless of a business having a physical presence in the state. Based on these rules and thresholds, as of now we collect sales tax for orders shipped to the following states:
- California (We had to collect for April 2019, but they just changed the rules at the end of April and we no longer are required to collect for California)
- Colorado (We had to collect through July 1st, 2019, but due to a changed economic nexus threshold we no longer have to collect sales tax from you. HOWEVER, we are required to tell the Colorado Department of Revenue (Extortion) how much money you spent with us as well as send you a summary by January 31st each year so you can pay them the sales tax (called "use tax" when done this way). Good luck figuring out your state's 654 different sales tax jurisdictions. Our sympathies on dealing with the fascists you inadvertently elected into office.)
- Florida (was supposed to begin July 1st, 2019 but we're not able to find any details about it)
- New Jersey
- North Carolina
- Washington (ends Jan 1st, 2020 - YAY!)
There are still a few states that have put no rules forth yet so please keep in mind us charging sales tax in your particular state may change at any time.
By complying with all laws and regulations, Porkchop BMX will be here to provide excellent products and service for another 10 years+. Thank you!
We ship daily to much of the world outside the U.S. and have done so for 10 years and counting.
This is the list of countries, in alphabetical order, that we ship to:
- Cayman Islands
- Czech Republic
- Falkland Islands
- Hong Kong
- Isle of Man
- New Caledonia
- New Zealand
- South Korea
- United Kingdom
- United States Territories (American Samoa, Guam, Marshall Islands, North Mariana Islands, Puerto Rico, U.S. Virgin Islands)
- Virgin Islands (British)
If your country is not listed above, we do not ship there. We have tried. There were problems. Our goal is to get each customer their package as quickly and efficiently as possible. If we are unable to do that within a specific country, we do not ship there.
All packages are delivered by your local postal authority.
Any taxes/duties are between you and your country's government.
SHIPPING IS CALCULATED AUTOMATICALLY AT CHECKOUT. YOU WILL SEE THE EXACT SHIPPING CHARGES BEFORE PLACING YOUR ORDER. We have negotiated rates much lower than what our competitors charge.