Shipping & Returns
You may return new, unopened items within 30 days of delivery for a full refund. Items marked as NOS (New-Old Stock) are not returnable. Decals are not returnable. Anything purchased in our BLEMISH/SCRATCH/DENT section is not returnable. Sealed packages that are ripped open are not returnable.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Anything you return to us will be sent out to another customer as new - therefore, if you tried to install it, you mangled the packaging, or are incapable of safely packaging and shipping an item, please don't ask to return something. Nearly 100% of returns can be avoided by reading the description and MEASURING before you order. Measure first, order once.
Free shipping isn't free. If your return constitutes more than 50% of your order, we will subtract the cost of the original shipping from your refund. PLEASE MEASURE AND ASK QUESTIONS BEFORE ORDERING.
NOTE: If we sent you the wrong item, that isn't a return - if this happens, Contact Us immediately and we'll make it right.
All products shown on our website are in stock and ready to ship. We always ship in less than 24 hours. If your order will be delayed for any reason, we will e-mail you right away.
We ship 7 days a week and have pickups 6 days a week, therefore keep in mind changing an order is not always possible. If you discover you need to make a change, be sure to Contact Us immediately.
We do not offer any shipping services that provide a guaranteed delivery date. Any delivery dates provided on our website or with tracking information are ESTIMATES.
We do not offer NEXT DAY AIR or any other OVERNIGHT shipping options - we have 13 years worth of reasons why. We do however ship ALL orders in less than 24 hours.
If you choose FREE SHIPPING, we reserve the right to choose the shipping method that offers the best value. We use USPS First Class Mail, USPS Priority Mail, FedEx Ground, and UPS in the U.S.
Porkchop BMX sells parts. We do not sell complete bikes. We are not a bicycle shop. We do not do part installation or repairs. While we are happy to answer SPECIFIC installation questions, we do not provide step-by-step instructions. If you need step-by-step instructions, you need to swallow your pride and visit your local bike shop and pay a professional. There is a reason bicycle mechanics and dentists exist. Not everything is Do-It-Yourself.
Bicycle parts installation can literally be a life/death proposition and Porkchop BMX is not responsible for injury or death caused by improper installation.
U.S. Sales Tax
In June 2018, the U.S. Supreme Court handed down a decision in the case South Dakota vs. Wayfair which completely changes sales tax rules for online sales. As of January 1st, 2020, most states now have rules in effect for collecting sales tax regardless of a business having a physical presence in the state. Based on these rules and thresholds, as of now we collect sales tax for orders shipped to the following states:
- New Jersey
- North Carolina
There are still a few states that have put no rules forth yet, but most likely will. For some states, we do not exceed the sales thresholds set so we are not required to collect sales tax for those states. Please keep in mind us charging sales tax in your particular state may change at any time.
By complying with all laws and regulations, Porkchop BMX will be here to provide excellent products and service for another 10 years+. Thank you!
As of Oct 2nd, 2020: We are no longer shipping internationally (see update below this note) due to long transit times and chargebacks by impatient customers. We currently have no plans to reopen international shipping.
As of February 9th, 2021: We have reopened shipping to Canada via FedEx Ground only. There are currently no plans to reopened international shipping to any other country.